« BackIT Help Desk

Start Date 2016-12-05
Duration TBD
Location Gatineau
Clearances Enhanced
Language English
Salary $18.00
Date Posted 2017-08-16

Mandatory Experience

  • Providing problem recognition, isolation, research, resolution and follow-up
  • Providing 1st or 2nd level technical support by telephone or in person
  • Providing systems administration duties such as creating and maintaining network accounts, performing basic security back-ups
  • Escalating more complex problems to senior support personnel to expedite resolution
  • Assisting with the automation of desktop computer build processes and packaging applications
  • Troubleshooting and resolving network problems
  • Creating problem and resolution logs for help desk activities
  • Ensuring technical support issues are resolved in a prompt and efficient manner

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